1. Definitions and Terminology
1.1. Electronic Platform or Platform – The website www.plana.am (hereinafter referred to as the “Website”) provides information about Events and offers the ability to reserve and/or purchase Event Tickets.
1.2. Company – The company that organizes and manages the operation of the Platform in accordance with the laws of the Republic of Armenia.
1.3. Event – A conference, workshop, training, or any other event.
1.4. Event Organizer – The Company and/or any physical or legal entity or individual entrepreneur cooperating with the Company who, in accordance with Armenian law, organizes an Event and provides Event information, reservations, and Ticket purchases through the Platform as per the rules set by the Company, making it accessible to Website Users.
1.5. User – A physical person who agrees to the Platform’s terms set by the Company and uses the services offered via the Platform.
1.6. Ticket – A digital record confirming the right to participate in an Event, which is provided to the User after the User makes the required payment according to the Company’s guidelines and receives the Ticket via email.
2. General Provisions
2.1. These Terms define the rules for using the Platform, the conditions, and other key provisions (hereinafter referred to as “Terms”).
2.2. The Terms constitute a public offer by the Company to the Platform Users, which can only be accepted by fully agreeing to them.
2.3. From the moment the User accepts this offer, the Terms, together with the Privacy Policy, price list, and any other rules and provisions published on the Website, form a binding contract (hereinafter referred to as the “Agreement”) between the User and the Company.
2.4. The Agreement is considered accepted and concluded when the User clicks the “accept terms and conditions” button on the Platform.
2.5. To reserve/purchase Event Tickets through the Platform, the User must accurately fill in all necessary details on the Website, such as name, contact information (email, phone number, etc.), select the desired Event, and follow the payment instructions and other guidelines provided on the Platform.
2.6. The Terms may be amended from time to time and become effective immediately, and Users are advised to stay updated through the Platform. By continuing to use the Company’s services, Users agree to the modified Terms. The Company recommends regularly visiting the Terms section of the Platform to stay informed about any changes.
3. Description of Platform Usage, Event Reservation, Ticket Purchase, and Payment Procedures
3.1. The Company provides Users and Event Organizers with the opportunity to use the Platform for posting Event information, reserving and purchasing Tickets in accordance with the Terms and other documents on the Platform, as well as in compliance with Armenian law. Users and Event Organizers agree to use the Platform as defined by the Terms and Armenian law.
3.2. The relationship between the Company and Event Organizers is governed by the Terms and additional service/agency contracts and agreements signed between the Company and the Event Organizers.
3.3. The Event Organizer posts Event information on the Platform according to the procedures and conditions agreed upon and set by the Company.
3.4. Users receive Event information, reserve and/or purchase Tickets by following the instructions provided on the Platform.
3.5. The specific prices of Tickets are displayed in the relevant sections of the Platform, and upon selecting and completing payment for an Event, the User agrees to purchase the Ticket from the Event Organizer at that price.
3.6. Payment for the Ticket is made in Armenian Drams (AMD) using the methods provided on the Platform, and each Party bears any intermediary fees associated with their own bank or payment method.
3.7. After completing the payment, the Company sends the Ticket to the User’s email.
4. Rights and Obligations
4.1. The Company has the right to:
4.1.1. Verify the accuracy of the information entered by the User using all available means, including requesting supporting documentation.
4.1.2. Restrict, suspend, or block access to the Platform for the User/Event Organizer if the requested information is not provided or is incomplete.
4.1.3. Suspend, restrict, or block access to the Platform without prior notice if the User/Event Organizer violates the Terms, the law, or if their actions pose a direct or indirect threat to the Platform or third parties.
4.1.4. Modify the organization, content, and Terms of the Platform’s operation.
4.1.5. Temporarily suspend or terminate the Platform’s operation for maintenance or other purposes.
4.1.6. Use the data entered by Users for marketing purposes, send promotional and informational messages and/or notifications via the contact details provided on the Platform.
4.2. The User is obliged to:
4.2.1. Independently verify the details of the services offered, such as Event conditions, location, time, and other information, and review the Terms before reserving and/or purchasing Tickets.
4.2.2. Use the Platform solely for themselves and those for whom they have the legal right to act and assume the corresponding rights and obligations. Acting on behalf of third parties without legal grounds and using third-party data is prohibited.
4.2.3. Not misuse the Platform’s features, including refraining from making fake reservations.
4.2.4. Address refund requests solely to the Event Organizer and resolve any related issues directly. Refunds for purchased Tickets will not be made if the User withdraws from the Event less than two days before the Event, except with the Organizer’s consent. The Company bears no responsibility for refund-related matters unless it is the Organizer itself.
4.3. The User has the right to:
4.3.1. Use the Platform in accordance with the Terms, other documents, and rules provided on the Platform.
4.3.2. Submit a request to remove their data from the Platform’s database by sending an application via the email provided on the Website.
4.3.3. Contact the Company with any questions, feedback, suggestions, or demands using the available communication channels provided on the Platform.
5. Liability, Absence of Warranties, Representations, and Agreements
5.1. Unless otherwise regulated by the Agreement, the Parties bear responsibility for non-performance or improper performance of their obligations in accordance with Armenian law.
5.2. The Company may not be the Organizer of the Events presented on the Platform and is not responsible for unmet expectations related to the Events. The Company does not bear responsibility for the lack of alignment between the Event and the User’s expectations. However, the Company reserves the right to accept or reject User complaints regarding the Platform’s operation and make decisions accordingly.
5.3. The Event Organizer bears full responsibility for organizing the Events, Event realization, Ticket reservations and sales, payments, non-occurrence of Events, and refunds or compensation for damages.
5.4. The Company does not guarantee continuous, error-free, accurate, timely, or secure operation of the Platform, nor does it guarantee permanent availability. The Company is not responsible for the uninterrupted operation of the internet network.
5.5. The Company makes reasonable efforts to prevent interruptions or malfunctions in the Platform’s operation but does not guarantee faultless operation and bears no responsibility for it.
5.6. The Company is not liable for any damages (including lost profits) or data loss resulting from the use or inability to use the Platform or additional services.
5.7. The Company does not guarantee the timely receipt of electronic messages and/or notifications by Users.
5.8. The User confirms that the personal data provided is accurate and that any information or documentation submitted is true and complete. In case of false information, the User acknowledges they are subject to liability under Armenian law.
5.9. The User assures that:
– The personal data provided at the time of signing the Agreement is accurate and belongs to them.
– Any information and document provided by them to the Company is correct and complete, and they are aware that providing false information may result in liability as prescribed by the laws of the Republic of Armenia.
– They have signed the Agreement with a clear mind and are legally competent.
– They have fully reviewed and agreed to these Terms, the Privacy Policy available on the Website, as well as other materials published by the Company on the Website.
– By signing the Agreement, they acknowledge and permit that after providing their personal data, the Company or the Event Organizer may collect, process, store, transfer, delete, or block their data, both through automated means and without them. When registering for the Event on the Website, they are aware and agree that their personal data may be transferred to and be accessible by the Event Organizers and service providers of the Company in accordance with the provisions of the Law of the Republic of Armenia “On Protection of Personal Data.”
6. Termination of Relations Between the Parties
6.1. The Agreement is considered terminated upon the User receiving the Ticket for the Event reserved through the Platform, which is sent by the Company to the email address provided by the User.
6.2. The Company has the right to unilaterally terminate the Agreement at any time by posting a notice on the Platform and/or notifying the User. The Agreement is considered terminated from the moment the notice is posted or sent to the User.
7. Effectiveness and Other Valid Provisions
7.1. The Agreement is considered concluded from the moment the User clicks the “accept terms and conditions” button on the Platform.
7.2. Any issues not regulated by this Agreement are governed by the laws of the Republic of Armenia.
Vahagn Keshishyan PE
TIN: 23290932
Address: 27/1, 13th Street, Nork-Marash, Yerevan, Armenia